Effective Date: October 12, 2025
Last Updated: October 12, 2025
1. Introduction
Welcome to iSpeak-Up (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational services.
If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at [info@ispeak-up.com]
2. Information We Collect
2.1 Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Enroll in courses or programs
- Make a purchase
- Subscribe to our newsletter
- Contact us for support
- Participate in surveys or promotions
This information may include:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, profile information
- Payment Information: Credit card details, billing address (processed securely through our payment providers)
- Educational Information: Academic background, learning preferences, progress data
- Communication Data: Messages, feedback, and correspondence with us
2.3 Information from Third Parties
We may receive information from:
- Social media platforms (if you connect your account)
- Payment processors
- Analytics providers
- Marketing partners
3. How We Use Your Information
We use your information for the following purposes:
3.1 To Provide Educational Services
- Deliver courses, lessons, and educational content
- Track your learning progress and performance
- Provide personalized learning experiences
- Issue certificates and credentials
3.2 To Process Transactions
- Process payments and refunds
- Manage your orders and subscriptions
- Send purchase confirmations and receipts
3.3 To Communicate With You
- Send course updates and announcements
- Respond to your inquiries and support requests
- Send newsletters and marketing communications (with your consent)
- Notify you about changes to our services
3.4 To Improve Our Services
- Analyze usage patterns and trends
- Conduct research and development
- Test new features and functionality
- Enhance user experience
3.5 To Ensure Security and Compliance
- Protect against fraud and unauthorized access
- Comply with legal obligations
- Enforce our Terms and Conditions
- Resolve disputes
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf:
- Payment processors (Stripe, PayPal, etc.)
- Email service providers
- Hosting and cloud storage providers
- Analytics services (Google Analytics, etc.)
- Customer support tools
4.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes
- Respond to government requests
- Protect our rights and property
- Prevent fraud or illegal activities
4.4 With Your Consent
We may share your information for other purposes with your explicit consent.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
When your information is no longer needed, we will securely delete or anonymize it.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
6.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
6.2 Correction and Updates
- Update or correct inaccurate information
- Complete incomplete information
6.3 Deletion
- Request deletion of your personal information (subject to legal obligations)
6.4 Objection and Restriction
- Object to processing of your information
- Request restriction of processing
6.5 Withdraw Consent
- Withdraw consent for marketing communications
- Opt-out of cookies and tracking (see Cookie Policy)
6.6 Lodge a Complaint
- File a complaint with your local data protection authority
To exercise your rights, contact us at: [info@ispeak-up.com]
7. Children’s Privacy
iSpeak-Up is committed to protecting children’s privacy. Our services are not directed to children under 13 years of age without parental consent.
- We do not knowingly collect personal information from children under 13 without verifiable parental consent
- If we learn we have collected information from a child under 13 without consent, we will delete it promptly
- Parents or guardians can contact us to review, update, or delete their child’s information
For users aged 13-18, we require parental consent before collecting personal information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard contractual clauses
- Privacy Shield certification (where applicable)
- Other legally recognized transfer mechanisms
9. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and assessments
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to Know: Information about data collection and sharing
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Opt-out of sale of personal information
- Right to Non-Discrimination: Not be discriminated against for exercising your rights
Note: iSpeak-Up does not sell personal information.
12. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:
- Legal basis for processing (consent, contract, legitimate interest)
- Right to access, rectification, erasure, and data portability
- Right to object and restrict processing
- Right to withdraw consent
- Right to lodge a complaint with supervisory authority
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be communicated via:
- Email notification
- Prominent notice on our website
- In-app notifications
Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
iSpeak-Up
Email: info@ispeak-up.com
Address: Spirou Lekka 5, Marousi, 15124
Phone: +302102832300, +306985883764
By using iSpeak-Up’s services, you acknowledge that you have read and understood this Privacy Policy.